Example - A Virtual Phone Number for Start-up Suzy

Suzy is starting a new business, and she really needs to keep overheads down. She's sometimes at home but often on the move. Suzy wants a dedicated business number that can follow her around.

Here's the phone service Suzy needs:

  • A low cost option.
  • A London phone number that rings her home line, then her mobile if she's out.
  • A professional work voicemail service.
  • A way to know the call is a 'work call'.
  • Suzy is happy to use her mobile or home line for making calls, she's not looking for an outbound phone line.
Suzy needs a virtual phone number and voicemail

Here's how Press1 solved it for Suzy:

With Press1 Suzy created two extensions, one for her home line and one for her mobile. Then she connected her extensions together and added a voicemail for when she can't take calls. Suzy used the 'whisper' feature to recognise a 'work call'. It took Suzy about five minutes to get set up.

Callflow for a virtual phone number and voicemail

Suzy's Phone Service Cost

Here are some other benefits for Suzy:

  • She can change things whenever she wants with a few clicks.
  • She will have no headaches, and more importantly no additional costs, if she moves her business from home to a different premises as everything is in the cloud.
  • She receives her voicemail to her email, so there's no need to dial in.
Henry needs a VoIP phone with call forwarding.

Example - A VoIP Phone for Henry's Home Office

Henry works from his home office. He needs to make and receive calls occasionally for work, but doesn't want to give out his personal landline or mobile phone number. Besides, it wouldn't look professional if the kids were answering the phone!

Here's the phone service Henry needs:

  • A phone line in his home office.
  • Forwarding to his mobile when he's out.
  • No disturbances after 6pm.

Here's how Press1 solved it for Henry:

Henry bought himself a VoIP (Voice Over IP) telephone for his home office, then set it up as a Press1 extension. Henry set his extension so any missed calls would forward to his mobile. He then used a time switch brick to deal with calls after 6pm.

Callflow for a VoIP phone with call forwarding in a home office

Henry's Phone Service Cost

Here's some other benefits for Henry.

  • He can change things whenever he wants with a few clicks.
  • He doesn't need to pay any line rental.
  • He gets low cost calls.

Example - A Follow-Me Phone Service for Pete & Paul's Plumbing

Pete runs a plumbing business with his brother Paul. He wants a local enquiry number but runs the business from his van. Pete and Paul are often stuck under sinks so can't take calls. Pete knows it's not good to miss calls because new customers just move on to the next plumber.

Here's the phone service Pete needs.

  • A local phone number.
  • A more professional image.
  • A way of reaching either his or Paul's mobile (whoever is available) .
  • A way for both to collect information & voicemails from missed calls.
  • A way to prioritise emergency calls .
Pete needs a virtual local number with follow-me and voicemail.

Here's how Press1 solved it for Pete.

With Press1 Pete added a local London number for the business so callers didn't need to use his mobile number any more. A phone menu was connected to prioritise calls (press '2' for emergencies) and give the company a more professional image. All calls will try Pete's mobile, then move on to Paul's if Pete does not pick up unless it's outside business hours. Any missed calls will go to a professional voicemail which both Pete and Paul receive as an email attachment.

Callflow for a virtual local number with follow-me and voicemail

Pete's Phone Service Cost

Here's some other benefits for Pete & Paul.

  • They run a flyer with a dedicated tracked phone number so they can measure flyer performance.
  • They can use a phone app to switch who's 'on call' for emergencies.
Sally needs a business VoIP phone service for her office

Example - A Business Phone Service for Sally's Small Office

Sally runs a small office with 4 staff and needs a business phone system with an extension for everyone. Sally wants to be able to do all the things you can do in a big firm like 'hold calls', 'transfer calls' etc..

Here's the phone service Sally needs:

  • An office phone number for reception.
  • A direct phone number for her which can reach her mobile when she's out.
  • 5 desk phones in the office.

Here's how Press1 solved it for Sally:

Sally installed five VoIP (Voice Over IP) phones in her office and connected them to the Press1 cloud. The phones work like any big office phone solution, with call hold and transfer etc.. She has 2 London numbers, one directly to her extension, the other for reception which pages a group of extensions in the office.

Callflow for an office business phone service with VoIP phones

Sally's Phone Service Cost

Here's some other benefits for Sally.

  • Cheaper calls.
  • One of her staff works part time from home, she brings her desk phone home and it works as if it's in the office.
  • Adding new staff extensions does not cost her anything.

Example - A PBX Phone Service for Doctor Dan's Surgery

Doctor Dan runs a small practice with two other GP's. Doctor Dan's surgery is in demand at unusual times. Of course he wants to provide his patients with exceptional service, but that's tricky because of the unusual hours and nature of a surgery.

Here's the phone service Doctor Dan needs:

  • A phone line in the surgery for the secretary during business hours.
  • A phone line in each GPs' office.
  • A call queue for when the surgery is busy.
  • An after hours phone information menu so callers can select an appropriate service.
  • A method to route to the GP 'on call' outside business hours.
Dan needs a cloud PBX phone service with call queuing

Here's how Press1 solved it for Dan:

Dan had four VoIP (Voice Over IP) extension phones installed in the surgery. He connected them to Press1 cloud service. This gave everyone a personal extension with all the bells and whistles you'd expect from an expensive office phone solution. A call queue was added for busy times plus a phone menu for out of hours information and diversion to the 'on call' mobile.

Callflow for a cloud PBX phone service with call queuing

Dan's Phone Service Cost

Here's some other benefits for Dan.

  • He can change things whenever he wants with a few clicks.
  • All voicemails can be cc'd to his phone and PC for review via email.
  • Urgent calls can be recorded.
Wendy needs virtual phone numbers with auto-attendant.

Example - A Virtual Receptionist for Wendy's Webshop

Wendy has a website where she sells garden gnomes in the UK and Republic of Ireland. Wendy knows the web is a wary place to shop; she wants to put a contact number on her website to increase buyer confidence.

Here's the phone service Wendy needs.

  • A phone number in the UK and Ireland.
  • A phone menu system that helps callers find what they want (press 1 for returns etc..)
  • To collect callers information and a voicemail, because Wendy does not actually want to talk to callers!

Here's how Press1 solved it for Wendy.

With Press1 Wendy got two phone numbers, one for the UK and one for Ireland. Wendy connected the numbers to a menu with professional recordings giving her the image she wanted for her company. Wendy asks customers to use the website for support but she gives the option of leaving a voicemail which she receives as an email attachement. Wendy also setup a VoIP (Voice Over IP) phone which connected into her Press1 cloud to give cheaper international calls.

Callflow for virtual phone numbers with auto-attendant

Wendy's Phone Service Cost

Here's some other benefits for Wendy.

  • No forwarding charges for the Irish number.
  • Call tracking she can use in targeted ad campaigns.
  • Cheap international calls so she can talk to suppliers in China and customers in Ireland.

Example - A Phone Menu IVR for Steve's Stores

Steve runs a chain of stores and needs a contact number for every branch. Steve gets lots of calls which waste staff time, like 'what's your address' and 'what time do you close'. Steve needs a phone solution which can provide some basic store information and forward other calls to HQ.

Here's the phone service Steve needs:

  • A local number for every store.
  • A phone menu system which will provide information per store, such as opening hours etc..
  • Routing of calls to Headquarters during opening hours.
Steve needs a phone menu IVR with opening hours.

Here's how Press1 solved it for Steve:

With Press1 Steve setup a menu for each store with pre-recordings of the information that callers were asking for. Steve used a different account for each store so local managers can self manage, but he can still access everything himself through his main account.

Callflow for a phone menu IVR with opening hours

Steve's Phone Service Cost

Here's some other benefits for Steve:

  • Live call metrics for every store.
  • A web panel to change call routing 24/7.
  • A free text to speech service for quick changes (and to avoid expensive studio recording costs).