Outage today (5-01-2010)

We had an outage today of incoming call handling.
Fault Start Time: 11:11am
Fault Resolution Time: 12:37pm

Initial fault led to 30% of calls failing, removal of the faulty node led to overload and complete failure of all calls. The faulty nodes continue to be pro-actively monitored, the manufacturers are performing a full investigation.

We apologise for any inconvenience this may have caused.