Call Disturbances 07/11/2011 (Resolved)

Total outage was from 14:29 to 15:48 (1 hour 19 mins- our longest outage to date). The outage affected all calls into the press1 system. The route cause of the problem was a faulty router with a carrier partner in London, this issue has now been resolved.

We apologise to all our customers for any inconvenience caused.
We will be putting measures in place which prevent re-occurrence.

The fault history posted to our blog remains below.

07/11/2011 14:30

We are having some call disturbance issues with inbound calls – engineering are investigating.

07/11/2011 15:10

A problem has been identified in London switching – we don’t have an estimate for repair time yet. Apologies for any inconvenience caused.

07/11/2011 15:40

Continued apologies for the inconvenience. Our carrier partner is working to resolve the issue.

07/11/2011 15:47

Traffic has been restored, we’re waiting for confirmation from Engineering that all tests pass.