Playing messages back to callers is a useful way to relay information without having to answer the phone .
Message playback can reduce the number of calls you need to take, while providing effective customer information. For example many callers may just want to know your postal address or returns policy. If you are using a virtual switchboard, it's easy to set up a menu option to playback a pre-recorded message to provide this information.
With the recordings manager you can store your pre-recorded messages online making it simple to switch between messages any time you like..