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Jun 16
2011What’s the difference between an 0845 and 0844 number ?
After our last blog post “What does it cost to call an 0844 number ?” we got some questions relating to differences between 0845 and 0844 numbers. We thought we would share this via our blog as it’s obviously of interest. Here’s some Q&A’s which should help you decide what’s right for you What’s an […]
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Jul 12
2010More new features and improvements on Press1 switchboards
We’re delighted to announce some great new features and improvements on our Press1 virtual switchboard. Custom Call Whisper Recordings Call Forward with Confirmation Pressed Digit Included in Voicemail Improved Notifications Google Analytics Integration Custom Call Whisper Recordings Call whisper is a feature which allows the called party hear a ‘line announcement’ before the call is […]
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Jun 16
2010Less time on calls; more time to work; more money in the bank!
Running a small business, be it from home or from your own office space, is always going to take up a lot of your time and multi tasking is a skill that if not already present will be learnt very quickly. One of the best things to hear when starting out in business is the […]
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Jun 01
2010How to record a professional recording for your Virtual Switchboard
The first impression a new customer gets when they call your company is the switchboard greeting. Do your brand justice by ensuring your recorded voice greeting is as professional as it can be. Whilst Press1 can provide professionally recorded voice greetings from£15 here are some tips if you wish to do it yourself: Use a […]
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May 25
201012 ways you could use a virtual switchboard
Make your company look bigger than it is. Say you have a sales, finance and customer service department Intelligently route calls to the relevant departments, saving costs of a receptionist Measure and test advertising campaigns. Use different numbers in different adverts Prevent future hassle when moving office, your number is re-rerouted at the click of […]
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May 06
2010Use the cloud to make your home office look like a big business
With the rise in home workers, freelancers and portfolio workers home working is changing from a select few and moving mainstream. Growth in technology is enabling this. What’s more not only can you now work from home efficiently you can portray your home office, startup or small business to be a lot bigger than it […]
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Feb 15
2010More New Features and Improvements
We have added some more new features to the press1 system – More flexible time control – More space for recordings – Call whisper – Improved user interface experience More flexible time control Previously you could only set the days you were open and a fixed open/closed time for the week. We have completely revised […]
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Jan 22
2010New Call Features and Improved User Interface
We have added some new features to press1 and improved the user interface. New featured added are: – Improved ‘call flow’ building: We have a new more flexible web interface for changing the call flow after a digit is pressed. – Call hunting: Let’s you perform ‘follow on’ calls (previously only group calling) . – […]
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Jan 09
2009Howto: Setting up a Virtual Switchboard
This is a quick howto to help first time users get started. Here’s what we want to do. During Opening Hours (Mon-Fri 9:00-17:00) – Answer the call and play a menu “welcome, press ‘1’ for sales, press ‘2’ for support, press ‘3’ to get our postal address” – Get an email alert to tell us […]
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