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Dec 16
2011UPDATE: SECURITY ANNOUNCEMENT 16/12/2011 – Password Reset
Update 19/12/2011
On full investigation the source of the suspected security breach was discovered to be an internal application and NOT an external threat.
We apologise for any inconvenience caused by having your password unnecessarily reset, however it’s an important precaution to protect your account when a suspected breach is detected.
Thank you for your understanding.
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We had a [...] -
Jun 14
2011Emergency Maintenance scheduled 15/06/2011 – 23:00
Emergency Maintenance is scheduled for the following window
Start: 15/06/2011 – 23:00
End: 16/06/2011 – 04:30
Duration: 5.5 Hours
During this window we expect there will be a total disturbance of 60 seconds to inbound calls. -
Oct 06
20106th-Oct, Call Disturbances
On Wednesday the 6th of October For periods of upto 30 minutes in every hour between 06:30 and 11:30 there were difficulties in processing traffic. From an end user perspective – this would have been characterised by some long delays reaching the switchboard and sometimes call failure. The problem relates to unexpected CPU usage on [...]
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Jul 12
2010More new features and improvements on Press1 switchboards
We’re delighted to announce some great new features and improvements on our Press1 virtual switchboard.
Custom Call Whisper Recordings
Call Forward with Confirmation
Pressed Digit Included in Voicemail
Improved Notifications
Google Analytics IntegrationCustom Call Whisper Recordings
Call whisper is a feature which allows the called party hear a ‘line announcement’ before the call is answered, allowing the caller prepare for the [...] -
Jun 23
2010New reduced rates for mobile forwarding (effective immediately)
O2 – was 10.96p/min now 6.76p/min
Orange – was 11.04p/min now 8.41p/min
Vodaphone – was 11.04p/min now 3.87p/min
T-mobile – was 11.04p/min now 7.04p/min
Hutch 3G – was 11.04p/min now 10.99p/min
Rates shown above exclude VAT.
All rates can be viewed here – http://www.press1.co.uk/home/rates.html#U -
Feb 15
2010More New Features and Improvements
We have added some more new features to the press1 system
- More flexible time control
- More space for recordings
- Call whisper
- Improved user interface experience
More flexible time control
Previously you could only set the days you were open and a fixed open/closed time for the week.
We have completely revised the time control to allow individual [...] -
Jan 22
2010New Call Features and Improved User Interface
We have added some new features to press1 and improved the user interface.
New featured added are:
- Improved ‘call flow’ building: We have a new more flexible web interface for changing the call flow after a digit is pressed.
- Call hunting: Let’s you perform ‘follow on’ calls (previously only group calling) .
- Call forward timer: setting [...] -
Jan 19
2010Planned Work 21-01-2010@17:30 for 3 hours – No Login possible
We have planned maintenance on Thursday 21st of Jan @ 17:30 to improve switchboard functionality.
Work window is from 17:30 to 20:30, during this period there will be restricted access to your online account. CALLS WILL NOT BE AFFECTED.
We will have a service announcement on completion to bring you details of the improvements. -
Jan 23
2009Unplanned Service Outage – 23-1-2009
A failure in our core network early this morning lead to an unexpected service outage, voice service was restored by 10:00am and full web services by 10:30am.
We are investigating the exact cause of the problem, once isolated we will put measures in place to prevent the same problem re-occurring.
Sincere apologies for any inconvenience caused.
Press1 Support -
Jun 30
2008Must know business tip from Press1
Just to keep in touch, here is a must know piece of information for you and your business.
Did you know? – An 0845 number costs LESS to call than a LOCAL call.
That means…
If your business is in Glasgow using an 0845 number, it would COST YOUR CUSTOMER MORE to call a LOCAL London [...]
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