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Apr 28
2017Disturbance 28/04/2017
We had a network disturbance between 06:23am and 09:47am this morning. Some calls may not have been received, some outbound calls will have failed. We apologise for the inconvenience. The source of the issue was failure of a core call routing component in our network which did not failover automatically as expected. Furthermore when the node […]
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May 14
2012Severe Disturbance Sunday 14/05/2012
We had a severe network disturbance on Sunday 14/05/2012 which affected all of our services.
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Dec 16
2011UPDATE: SECURITY ANNOUNCEMENT 16/12/2011 – Password Reset
Update 19/12/2011 On full investigation the source of the suspected security breach was discovered to be an internal application and NOT an external threat. We apologise for any inconvenience caused by having your password unnecessarily reset, however it’s an important precaution to protect your account when a suspected breach is detected. Thank you for your […]
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Jun 14
2011Emergency Maintenance scheduled 15/06/2011 – 23:00
Emergency Maintenance is scheduled for the following window Start: 15/06/2011 – 23:00 End: 16/06/2011 – 04:30 Duration: 5.5 Hours During this window we expect there will be a total disturbance of 60 seconds to inbound calls.
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Oct 06
20106th-Oct, Call Disturbances
On Wednesday the 6th of October For periods of upto 30 minutes in every hour between 06:30 and 11:30 there were difficulties in processing traffic. From an end user perspective – this would have been characterised by some long delays reaching the switchboard and sometimes call failure. The problem relates to unexpected CPU usage on […]
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Jul 12
2010More new features and improvements on Press1 switchboards
We’re delighted to announce some great new features and improvements on our Press1 virtual switchboard. Custom Call Whisper Recordings Call Forward with Confirmation Pressed Digit Included in Voicemail Improved Notifications Google Analytics Integration Custom Call Whisper Recordings Call whisper is a feature which allows the called party hear a ‘line announcement’ before the call is […]
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Jun 23
2010New reduced rates for mobile forwarding (effective immediately)
O2 – was 10.96p/min now 6.76p/min Orange – was 11.04p/min now 8.41p/min Vodaphone – was 11.04p/min now 3.87p/min T-mobile – was 11.04p/min now 7.04p/min Hutch 3G – was 11.04p/min now 10.99p/min Rates shown above exclude VAT. All rates can be viewed here – http://www.press1.co.uk/home/rates.html#U
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Feb 15
2010More New Features and Improvements
We have added some more new features to the press1 system – More flexible time control – More space for recordings – Call whisper – Improved user interface experience More flexible time control Previously you could only set the days you were open and a fixed open/closed time for the week. We have completely revised […]
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Jan 22
2010New Call Features and Improved User Interface
We have added some new features to press1 and improved the user interface. New featured added are: – Improved ‘call flow’ building: We have a new more flexible web interface for changing the call flow after a digit is pressed. – Call hunting: Let’s you perform ‘follow on’ calls (previously only group calling) . – […]
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Jan 19
2010Planned Work 21-01-2010@17:30 for 3 hours – No Login possible
We have planned maintenance on Thursday 21st of Jan @ 17:30 to improve switchboard functionality. Work window is from 17:30 to 20:30, during this period there will be restricted access to your online account. CALLS WILL NOT BE AFFECTED. We will have a service announcement on completion to bring you details of the improvements.
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