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Jul 12
2010More new features and improvements on Press1 switchboards
We’re delighted to announce some great new features and improvements on our Press1 virtual switchboard. Custom Call Whisper Recordings Call Forward with Confirmation Pressed Digit Included in Voicemail Improved Notifications Google Analytics Integration Custom Call Whisper Recordings Call whisper is a feature which allows the called party hear a ‘line announcement’ before the call is […]
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Jan 22
2010New Call Features and Improved User Interface
We have added some new features to press1 and improved the user interface. New featured added are: – Improved ‘call flow’ building: We have a new more flexible web interface for changing the call flow after a digit is pressed. – Call hunting: Let’s you perform ‘follow on’ calls (previously only group calling) . – […]
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Jan 09
2009Howto: Setting up a Virtual Switchboard
This is a quick howto to help first time users get started. Here’s what we want to do. During Opening Hours (Mon-Fri 9:00-17:00) – Answer the call and play a menu “welcome, press ‘1’ for sales, press ‘2’ for support, press ‘3’ to get our postal address” – Get an email alert to tell us […]
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