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Mar 08
2018Notice to 0870 number users – PSA regulation
We would like to remind anyone with 0870 phone numbers that these numbers are now subject to PSA (Phone-paid Services Authority) regulation. If the service you provide is subject to certain special conditions then you will need to register with the PSA (a regular business sales or enquiry line would not qualify). If you require any clarification on […]
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Sep 28
201628/09/2016 – Outage on number routing
Our carrier partner for UK numbering suffered an outage this morning from approximately 10am to 12am. This affected all calls inbound calls to the UK numbers we provide and some outbound calls were affected. This is a large operator using carrier grade equipment, outages are rare. The cause is currently under investigation a full report will […]
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Dec 31
2014VAT changes Jan 2015
From 1 January 2015 VAT will be charged at the UK rate of 20%, previously Press1 charged a VAT rate of 23% (The Irish VAT rate). This means if VAT applies to your account costs will reduce by 3%. If you are a UK VAT registered business there will be no change, VAT will still not […]
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Sep 11
2014Notification – Price increase for local geographic numbers Nov 1st.
Due to changes in BT interconnect rates the cost of attaching a local number to a Press1 account will increase by £2.00 per month from November 1st 2014. The cost of adding a local number is currently £6.99 per month, this will increase to £8.99 per month November 1st 2014 (all prices exclude VAT). This […]
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Jun 16
2014Important information on 0845, 0844 and 0870 numbers for businesses
If your business uses a customers help line with telephone numbers starting 0845, 0844 or 0870, then the following information is important. new EU consumer laws from The Consumer Rights Directive comes into practice from Friday the 13th of June 2014. We should be clear that this is CONSUMER LAW and will only affect BUSINESSES […]
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May 14
2012Severe Disturbance Sunday 14/05/2012
We had a severe network disturbance on Sunday 14/05/2012 which affected all of our services.
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Jan 01
2012VAT rate increase
VAT rate increased
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Dec 16
2011UPDATE: SECURITY ANNOUNCEMENT 16/12/2011 – Password Reset
Update 19/12/2011 On full investigation the source of the suspected security breach was discovered to be an internal application and NOT an external threat. We apologise for any inconvenience caused by having your password unnecessarily reset, however it’s an important precaution to protect your account when a suspected breach is detected. Thank you for your […]
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Nov 07
2011Call Disturbances 07/11/2011 (Resolved)
Total outage was from 14:29 to 15:48 (1 hour 19 mins- our longest outage to date). The outage affected all calls into the press1 system. The route cause of the problem was a faulty router with a carrier partner in London, this issue has now been resolved. We apologise to all our customers for any […]
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Jun 14
2011Emergency Maintenance scheduled 15/06/2011 – 23:00
Emergency Maintenance is scheduled for the following window Start: 15/06/2011 – 23:00 End: 16/06/2011 – 04:30 Duration: 5.5 Hours During this window we expect there will be a total disturbance of 60 seconds to inbound calls.
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