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Important information on 0845, 0844 and 0870 numbers for businesses

If your business uses a customers help line with telephone numbers starting 0845, 0844 or 0870, then the following information is important.

new EU consumer laws from The Consumer Rights Directive comes into practice from Friday the 13th of June 2014.

We should be clear that this is CONSUMER LAW and will only affect BUSINESSES which deal with the GENERAL PUBLIC.

To summarise; any consumer who needs to call a business, for after-sales service, needs to be able to call at a cost of no more than the price of calling a standard land-line number (01/02/03).

Note: We can add local geographic (01/02) or national UK-wide (03) numbers to your account which are in line with this legislation.
Contact support if you require more information.

You can read more details on the new legislation at the following links:
www.gov.uk/government/policies/providing-better-information-and-protection-for-consumers
www.gov.uk/government/news/government-cuts-off-costly-calls

Comments

  1. @press1uk There is widespread non-compliance. A large number of companies have completely ignored the requirements.

    Posted by g1smd

    Link | June 16th, 2014 at 1:11 pm