Press1 Blog 
 

Important changes to non-geographic numbers today 1 July 2015

We’d like to give a REMINDER as per today Ofcom are introducing changes to the way calls to 0800, 0808, 084, 087, 09, 116 and 118 numbers are billed.

The new cost of calling service numbers is made up of two parts:

An access charge: This part of the call charge goes to your phone company, charged as pence per minute. They will tell you how much the access charge will be for calls to service numbers. It will be made clear on bills and when you take out a contract.

A service charge: This is the rest of the call charge. The organisation you are calling decides this, and will tell you how much it is.

We provide the following 08 numbers ranges with service charges;

  • 0844445.. Service charge 7 pence per min
  • 0844487.. Service charge 6 pence per min
  • 0870489.. Service charge 10 pence per min

What you need to do

Organisations who provide 084/087 and 09 numbers for consumers to call must under the Non-Provider Telephone Numbering Condition include the relevant service charges (shown above)  in any advertising and promotion of their 084/087 and 09 numbers.   For example:

Calls cost 7p per minute plus your network access charge.”

In this case the service charge for the cost of calling the number would be 7p per minute.

(The Advertising Standards Authority (ASA) and PhonepayPlus (for premium numbers) would be responsible for ensuring compliance with this requirement.)

Important changes to non-geographic numbers

Some major changes to non-geographic numbers are being introduced on 1st July 2015 by Ofcom.

Ofcom are introducing changes to the way calls to 0800,  0808, 084, 087, 09, 116 and 118 numbers are billed. These changes are being introduced to improve clarity for consumers, making it clearer on how much they will be charged to call these service numbers.

From 1 July 2015, the cost of calling service numbers will be made up of two parts:

An access charge: This part of the call charge goes to your phone company, charged as pence per minute. They will tell you how much the access charge will be for calls to service numbers. It will be made clear on bills and when you take out a contract.

A service charge: This is the rest of the call charge. The organisation you are calling decides this, and will tell you how much it is.

Which numbers are affected

These rules will apply to all consumer calls to 084, 087, 09 and 118 numbers across the UK.

Calls to 0870 and 0845 numbers that had traditionally been considered as ‘National non-geographic’ and ‘Local non-geographic’ could now attract a higher call charges under the new regulations.

These changes do not affect calls made to ordinary landline (geographical) numbers or mobile numbers. They do not affect calls made from payphones, international calls, or calls to the UK when calling from overseas.

What you need to do

Review all your promotional materials, website and advertising. When the new system comes into effect, companies and organisations that provide services using 084, 087, 09 or 118 numbers will be required to communicate the charges clearly. Wherever you advertise or promote one of these services, you must ensure that the relevant service charge is displayed in a prominent position, and in close proximity to the telephone number, in all cases.

Check the wording: as an example, a statement along the lines of “Calls will cost 5p per minute plus your telephone company’s access charge” is likely to be considered to be compliant – but we recommend you seek independent advice from the Advertising Standards Authority (ASA) industry-advertisers web page and visit CAP (Committee of Advertising Practice) for information about the types of marketing materials you will need to update.

Your new pricing information must be ready to go in your advertising, promotional material and communications from the point of the change, which is expected to be on 1 July 2015.

Further details of the change and advice can be found on the Ofcom information website here:

http://www.ukcalling.info/

VAT changes Jan 2015

From 1 January 2015 VAT will be charged at the UK rate of 20%, previously Press1 charged a VAT rate of 23% (The Irish VAT rate).
This means if VAT applies to your account costs will reduce by 3%.

If you are a UK VAT registered business there will be no change, VAT will still not be charged as inter-EU supply rules still apply.

This is happening because Press1 is required to comply with the EU Directive 2008/8/EC for VAT. This directive stipulates that customers are charged the VAT rate of the EU member state to which they belong.

Notification – Price increase for local geographic numbers Nov 1st.

Due to changes in BT interconnect rates the cost of attaching a local number to a Press1 account will increase by £2.00 per month from November 1st 2014.

The cost of adding a local number is currently £6.99 per month, this will increase to £8.99 per month November 1st 2014 (all prices exclude VAT). This change is valid for existing customers and new accounts.

Important information on 0845, 0844 and 0870 numbers for businesses

If your business uses a customers help line with telephone numbers starting 0845, 0844 or 0870, then the following information is important.

new EU consumer laws from The Consumer Rights Directive comes into practice from Friday the 13th of June 2014.

We should be clear that this is CONSUMER LAW and will only affect BUSINESSES which deal with the GENERAL PUBLIC.

To summarise; any consumer who needs to call a business, for after-sales service, needs to be able to call at a cost of no more than the price of calling a standard land-line number (01/02/03).

Note: We can add local geographic (01/02) or national UK-wide (03) numbers to your account which are in line with this legislation.
Contact support if you require more information.

You can read more details on the new legislation at the following links:
www.gov.uk/government/policies/providing-better-information-and-protection-for-consumers
www.gov.uk/government/news/government-cuts-off-costly-calls

Severe Disturbance Sunday 14/05/2012

We had a severe network disturbance on Sunday 14/05/2012 which affected all of our services.

The disturbance was due to equipment failure on the edge of our network.
The disturbance lasted from approximately 08:00 on 14/05/2012 to 01:45 on 15/05/2012, during this period phone service and website access was intermittent.
The long duration of the fault was due to the complexity of the failure, working with the equipment manufacturer it was advised several parts required replacement.

Once the outage report is completed we will be reviewing measures we can take to prevent a similar re-occurrence.

All systems are now back to normal. We apologise for any inconvenience this may have caused.

VAT rate increase

On the 1st of Jan 2012 the standard VAT rate increased from 21% to 23%.

The VAT increase will be applied to all charges.

If you are UK VAT registered this VAT change will have no effect as your account will have zero VAT charged.

Q. Why are you charging 23% VAT ?
23% is the new Irish VAT rate where press1 HQ is based.
There are special rules for telecommunications, broadcasting and electronically supplied services.
In the case of business to consumer services are taxable at the place where the supplier is established.
In the case of supply to UK VAT registered businesses no VAT is charged.

UPDATE: SECURITY ANNOUNCEMENT 16/12/2011 – Password Reset

Update 19/12/2011

On full investigation the source of the suspected security breach was discovered to be an internal application and NOT an external threat.
We apologise for any inconvenience caused by having your password unnecessarily reset, however it’s an important precaution to protect your account when a suspected breach is detected.
Thank you for your understanding.

————————————————————————-

We had a compromised web server on our network this morning (16/12/2011).

We are still investigating the source of the breach, only systems affected were the account web-login platform.

We are not aware that any password data was compromised, however as a precautionary measure we have reset your web login password.

You will need to use PASSWORD RECOVERY to get access to your account.  If you have any problems please contact the support desk.

We will post any further information updates here.

Call Disturbances 07/11/2011 (Resolved)

Total outage was from 14:29 to 15:48 (1 hour 19 mins- our longest outage to date). The outage affected all calls into the press1 system. The route cause of the problem was a faulty router with a carrier partner in London, this issue has now been resolved.

We apologise to all our customers for any inconvenience caused.
We will be putting measures in place which prevent re-occurrence.

The fault history posted to our blog remains below.

07/11/2011 14:30

We are having some call disturbance issues with inbound calls – engineering are investigating.

07/11/2011 15:10

A problem has been identified in London switching – we don’t have an estimate for repair time yet. Apologies for any inconvenience caused.

07/11/2011 15:40

Continued apologies for the inconvenience. Our carrier partner is working to resolve the issue.

07/11/2011 15:47

Traffic has been restored, we’re waiting for confirmation from Engineering that all tests pass.

How much does it cost to call 0844, 0845 and 0870 from a Mobile

After our last post on the cost of 0844, 0845 and 0870 number series we got questions regarding the cost of calling from mobile phones.

So we took some time digging on the main mobile websites  (and with the mobile operators you seem to have to dig deep) to find the cost of calling any 0844, 0845 or 0870 number.

So here’s what we have unearthed to help you choose which 08 number you want for your business.

*We did our best to get accurate pricing but this is just meant as a guide and prices may vary from plan to plan, some destination may be included in bundled minutes. For accurate pricing information it’s best to contact the mobile operator directly. Charges were obtained at time of post.

For comparison, the cost of calling a standard UK landline *prices may depend on plan
Vodafone pay-monthly: 35p a minute
Vodafone pre-pay: 21p a minute
O2 pay-monthly: 35p a minute
O2 pre-paid: 25p a minute
Orange pay-monthly: 25p a minute
Orange pre-paid: 25p a minute
The cost of calling 0845 from mobile
Vodafone pay-monthly: 35p a minute
Vodafone pre-pay: 25p a minute
O2 pay-monthly: 20.4p a minute
O2 pre-paid: 25p a minute
Orange pay-monthly: 20.4p a minute
Orange pre-paid: 40p a minute

The cost of calling 0844 from mobile
Vodafone pay-monthly: 35p a minute
Vodafone pre-pay: 25p a minute
O2 pay-monthly: 20.4p a minute
O2 pre-paid: 25p a minute
Orange pay-monthly: 12.3p a minute
Orange pre-paid: 40p a minute

The cost of calling 0870 from mobile
Vodafone pay-monthly: 35p a minute
Vodafone pre-pay: 25p a minute
O2 pay-monthly: 20.4p a minute
O2 pre-paid: 25p a minute
Orange pay-monthly: 20.4p a minute
Orange pre-paid: 40p a minute