Press1 Blog 

Number Outage 05/09/2018

We experienced an outage for all inbound numbers from approximately 12:54 to 13:10 ( 16 mins) on  Wednesday 05/09/2018. During the outage no inbound calls could be received.

At 13:01 the cause was identified as a router in our data center which is connected to an inbound number proxy.  Technicians intervened and restored operation at 13:10. The root cause is still under investigation, we will post any updates here. Apologies for the inconvenience .


Notice to 0870 number users – PSA regulation

We would like to remind anyone with 0870 phone numbers that these numbers are now subject to  PSA  (Phone-paid Services Authority) regulation.  If the service you provide is subject to certain special conditions then you will need to register with the PSA (a regular business sales or enquiry line would not qualify). If you require any clarification on regulation, special conditions or any other information related to regulation please contact the PSA directly.

The PSA has recently made us aware that many 0870 holders offer special services categorised as ICSS but are non-compliant. Please see the below from PSA:

It has recently come to our attention that providers, which many networks contract with for use of number ranges prefixed with 0870/1, are using these numbers to provide non-compliant Information, Connections & Signposting Services (ICSS). ICSS is defined as follows:


Premium rate services, excluding full national directory enquiry services, that provide connection to specific organisations, businesses and/or services located or provided in the UK; and/or which provide information, advice, and/or assistance relating to such specific organisations, businesses and/or services.



Where such numbers are used to provide ICSS, you are further reminded that this type of service is subject to Special Conditions[1] which were notified to industry through a Notice published on the PSA website following consultation[2].


We would like to draw your attention in particular to ICSS 13 which states:


ICSS providers must notify the Phone-paid Services Authority, within 48 hours of making the service accessible to the public, of all applicable telephone number(s) or access code(s) used for the operation of the service and their specific designated purpose. Where these change or new numbers are added, all such telephone number(s) or access code(s) must also be notified to the Phone-paid Services Authority within 48 hours of their being put into public use.


For example, this information may include a premium rate number (PRN) beginning 09, a voice shortcode, and details of the company or organisation or service to which

the number connects:

– PRN 09xxxx120321 – VSC 65xx0 – offers connection to ‘XL TV Co Ltd’


For the avoidance of doubt, whilst the example uses a number prefixed with 09, this condition also applies to all other premium rate numbers, including 0870/1 numbers.


Under paragraph 3.1.1 of the PSA Code of Practice, all parties involved in the provision of PRS (networks, Level 1 and Level 2 providers) are required to take all reasonable steps to prevent the evasion or undermining of PRS regulation, and to assess and maintain control of potential risks posed by organisations they contract with.  In addition, paragraph 3.3.1 of the Code requires networks and Level 1 providers to perform thorough due diligence on those they contract with in connection with the provision of PRS.


In light of these obligations, we would recommend that any ICSS that are promoted and/or operated through your numbers or platform are reviewed and any issues addressed as soon as possible as part of your performance of the obligations.


[1] See

[2] See




Disturbance 28/04/2017

We had a network disturbance between 06:23am and 09:47am this morning. Some calls may not have been received, some outbound calls will have failed. We apologise for the inconvenience.

The source of the issue was failure of a core call routing component in our network which did not failover automatically as expected. Furthermore when the node was re-initiated it failed again so we were forced to isolate it. The root cause is under investigation. We will add to this post with more resolution information. Thank you for your understanding.

Update: 14:30 – The faulty node was identified as having a faulty motherboard, this has been replaced and the node tested. The node is now working as normal. We are still investigating failover issues. on your card statements

New description on card transaction statement.

Please be aware of the following change on your card statements. When a charge is processed for Press1 the business name description that now appears on the card statement will be WWW.PAY4PHONE.COM. is a business name of Red Squared Ltd, which provides the service Press1.


28/09/2016 – Outage on number routing

Our carrier partner for UK numbering suffered an outage this morning from approximately 10am to 12am. This affected all calls inbound calls to the UK numbers we provide and some outbound calls were affected. This is a large operator using carrier grade equipment, outages are rare. The cause is currently under investigation a full report will be issued and we will pass on the findings.

We apologise for any inconvenience this has caused.
We will post more details here when we have them.


Update 29/09/2016 – Carrier Incident Update (note this refers to the carrier infrastructure, not our infrastructure)

Total Length of outage2 hours 53 Minutes

“At approximately 08:45 on 28/09/2016 there were reports of significant issues within our voice infrastructure which resulted in the loss of services across multiple voice platforms, including our own Service Desk telephony solution which impacted our ability to receive calls from Customers or to proactively call out.

**Carrier** initiated troubleshooting activities and discovered that our Voice Session Border Controllers (SBC’s) could not perform the required lookup activities against one of our resilient lookup servers.

This server was not immediately removed from the pool as it was still accepting network traffic and overall looked to be responsive. However, the process that controls the lookup server was not responding.

As the lookup server was unavailable there was a resultant backlog of calls which caused our SBC’s to hit connection limits.

This was escalated to the 3rd line systems team who upon extensive diagnosis discovered the failed process within the lookup cluster and restarted the failed process, at which point the backlog cleared and normal service resumed.

We have escalated this software fault with our 3rd party software vendor and are working on monitoring improvements to allow us to detect and respond to this type of failure more efficiently in future.

We continue to monitor the environment. The incident will not be set to resolved until such time as we are satisfied with the responses of our software vendor, and **Carrier** have conducted a full architectural review.

Sincere apologies for the disruption this has caused you.”

Important changes to non-geographic numbers today 1 July 2015

We’d like to give a REMINDER as per today Ofcom are introducing changes to the way calls to 0800, 0808, 084, 087, 09, 116 and 118 numbers are billed.

The new cost of calling service numbers is made up of two parts:

An access charge: This part of the call charge goes to your phone company, charged as pence per minute. They will tell you how much the access charge will be for calls to service numbers. It will be made clear on bills and when you take out a contract.

A service charge: This is the rest of the call charge. The organisation you are calling decides this, and will tell you how much it is.

We provide the following 08 numbers ranges with service charges;

  • 0844445.. Service charge 7 pence per min
  • 0844487.. Service charge 6 pence per min
  • 0870489.. Service charge 10 pence per min

What you need to do

Organisations who provide 084/087 and 09 numbers for consumers to call must under the Non-Provider Telephone Numbering Condition include the relevant service charges (shown above)  in any advertising and promotion of their 084/087 and 09 numbers.   For example:

Calls cost 7p per minute plus your network access charge.”

In this case the service charge for the cost of calling the number would be 7p per minute.

(The Advertising Standards Authority (ASA) and PhonepayPlus (for premium numbers) would be responsible for ensuring compliance with this requirement.)

Important changes to non-geographic numbers

Some major changes to non-geographic numbers are being introduced on 1st July 2015 by Ofcom.

Ofcom are introducing changes to the way calls to 0800,  0808, 084, 087, 09, 116 and 118 numbers are billed. These changes are being introduced to improve clarity for consumers, making it clearer on how much they will be charged to call these service numbers.

From 1 July 2015, the cost of calling service numbers will be made up of two parts:

An access charge: This part of the call charge goes to your phone company, charged as pence per minute. They will tell you how much the access charge will be for calls to service numbers. It will be made clear on bills and when you take out a contract.

A service charge: This is the rest of the call charge. The organisation you are calling decides this, and will tell you how much it is.

Which numbers are affected

These rules will apply to all consumer calls to 084, 087, 09 and 118 numbers across the UK.

Calls to 0870 and 0845 numbers that had traditionally been considered as ‘National non-geographic’ and ‘Local non-geographic’ could now attract a higher call charges under the new regulations.

These changes do not affect calls made to ordinary landline (geographical) numbers or mobile numbers. They do not affect calls made from payphones, international calls, or calls to the UK when calling from overseas.

What you need to do

Review all your promotional materials, website and advertising. When the new system comes into effect, companies and organisations that provide services using 084, 087, 09 or 118 numbers will be required to communicate the charges clearly. Wherever you advertise or promote one of these services, you must ensure that the relevant service charge is displayed in a prominent position, and in close proximity to the telephone number, in all cases.

Check the wording: as an example, a statement along the lines of “Calls will cost 5p per minute plus your telephone company’s access charge” is likely to be considered to be compliant – but we recommend you seek independent advice from the Advertising Standards Authority (ASA) industry-advertisers web page and visit CAP (Committee of Advertising Practice) for information about the types of marketing materials you will need to update.

Your new pricing information must be ready to go in your advertising, promotional material and communications from the point of the change, which is expected to be on 1 July 2015.

Further details of the change and advice can be found on the Ofcom information website here:

VAT changes Jan 2015

From 1 January 2015 VAT will be charged at the UK rate of 20%, previously Press1 charged a VAT rate of 23% (The Irish VAT rate).
This means if VAT applies to your account costs will reduce by 3%.

If you are a UK VAT registered business there will be no change, VAT will still not be charged as inter-EU supply rules still apply.

This is happening because Press1 is required to comply with the EU Directive 2008/8/EC for VAT. This directive stipulates that customers are charged the VAT rate of the EU member state to which they belong.

Notification – Price increase for local geographic numbers Nov 1st.

Due to changes in BT interconnect rates the cost of attaching a local number to a Press1 account will increase by £2.00 per month from November 1st 2014.

The cost of adding a local number is currently £6.99 per month, this will increase to £8.99 per month November 1st 2014 (all prices exclude VAT). This change is valid for existing customers and new accounts.

Important information on 0845, 0844 and 0870 numbers for businesses

If your business uses a customers help line with telephone numbers starting 0845, 0844 or 0870, then the following information is important.

new EU consumer laws from The Consumer Rights Directive comes into practice from Friday the 13th of June 2014.

We should be clear that this is CONSUMER LAW and will only affect BUSINESSES which deal with the GENERAL PUBLIC.

To summarise; any consumer who needs to call a business, for after-sales service, needs to be able to call at a cost of no more than the price of calling a standard land-line number (01/02/03).

Note: We can add local geographic (01/02) or national UK-wide (03) numbers to your account which are in line with this legislation.
Contact support if you require more information.

You can read more details on the new legislation at the following links: