Press1 Blog 
 

Notification – Price increase for local geographic numbers Nov 1st.

Due to changes in BT interconnect rates the cost of attaching a local number to a Press1 account will increase by £2.00 per month from November 1st 2014.

The cost of adding a local number is currently £6.99 per month, this will increase to £8.99 per month November 1st 2014 (all prices exclude VAT). This change is valid for existing customers and new accounts.

Important information on 0845, 0844 and 0870 numbers for businesses

If your business uses a customers help line with telephone numbers starting 0845, 0844 or 0870, then the following information is important.

new EU consumer laws from The Consumer Rights Directive comes into practice from Friday the 13th of June 2014.

We should be clear that this is CONSUMER LAW and will only affect BUSINESSES which deal with the GENERAL PUBLIC.

To summarise; any consumer who needs to call a business, for after-sales service, needs to be able to call at a cost of no more than the price of calling a standard land-line number (01/02/03).

Note: We can add local geographic (01/02) or national UK-wide (03) numbers to your account which are in line with this legislation.
Contact support if you require more information.

You can read more details on the new legislation at the following links:
www.gov.uk/government/policies/providing-better-information-and-protection-for-consumers
www.gov.uk/government/news/government-cuts-off-costly-calls

Severe Disturbance Sunday 14/05/2012

We had a severe network disturbance on Sunday 14/05/2012 which affected all of our services.

The disturbance was due to equipment failure on the edge of our network.
The disturbance lasted from approximately 08:00 on 14/05/2012 to 01:45 on 15/05/2012, during this period phone service and website access was intermittent.
The long duration of the fault was due to the complexity of the failure, working with the equipment manufacturer it was advised several parts required replacement.

Once the outage report is completed we will be reviewing measures we can take to prevent a similar re-occurrence.

All systems are now back to normal. We apologise for any inconvenience this may have caused.

VAT rate increase

On the 1st of Jan 2012 the standard VAT rate increased from 21% to 23%.

The VAT increase will be applied to all charges.

If you are UK VAT registered this VAT change will have no effect as your account will have zero VAT charged.

Q. Why are you charging 23% VAT ?
23% is the new Irish VAT rate where press1 HQ is based.
There are special rules for telecommunications, broadcasting and electronically supplied services.
In the case of business to consumer services are taxable at the place where the supplier is established.
In the case of supply to UK VAT registered businesses no VAT is charged.

UPDATE: SECURITY ANNOUNCEMENT 16/12/2011 – Password Reset

Update 19/12/2011

On full investigation the source of the suspected security breach was discovered to be an internal application and NOT an external threat.
We apologise for any inconvenience caused by having your password unnecessarily reset, however it’s an important precaution to protect your account when a suspected breach is detected.
Thank you for your understanding.

————————————————————————-

We had a compromised web server on our network this morning (16/12/2011).

We are still investigating the source of the breach, only systems affected were the account web-login platform.

We are not aware that any password data was compromised, however as a precautionary measure we have reset your web login password.

You will need to use PASSWORD RECOVERY to get access to your account.  If you have any problems please contact the support desk.

We will post any further information updates here.

Call Disturbances 07/11/2011 (Resolved)

Total outage was from 14:29 to 15:48 (1 hour 19 mins- our longest outage to date). The outage affected all calls into the press1 system. The route cause of the problem was a faulty router with a carrier partner in London, this issue has now been resolved.

We apologise to all our customers for any inconvenience caused.
We will be putting measures in place which prevent re-occurrence.

The fault history posted to our blog remains below.

07/11/2011 14:30

We are having some call disturbance issues with inbound calls – engineering are investigating.

07/11/2011 15:10

A problem has been identified in London switching – we don’t have an estimate for repair time yet. Apologies for any inconvenience caused.

07/11/2011 15:40

Continued apologies for the inconvenience. Our carrier partner is working to resolve the issue.

07/11/2011 15:47

Traffic has been restored, we’re waiting for confirmation from Engineering that all tests pass.

How much does it cost to call 0844, 0845 and 0870 from a Mobile

After our last post on the cost of 0844, 0845 and 0870 number series we got questions regarding the cost of calling from mobile phones.

So we took some time digging on the main mobile websites  (and with the mobile operators you seem to have to dig deep) to find the cost of calling any 0844, 0845 or 0870 number.

So here’s what we have unearthed to help you choose which 08 number you want for your business.

*We did our best to get accurate pricing but this is just meant as a guide and prices may vary from plan to plan, some destination may be included in bundled minutes. For accurate pricing information it’s best to contact the mobile operator directly. Charges were obtained at time of post.

For comparison, the cost of calling a standard UK landline *prices may depend on plan
Vodafone pay-monthly: 35p a minute
Vodafone pre-pay: 21p a minute
O2 pay-monthly: 35p a minute
O2 pre-paid: 25p a minute
Orange pay-monthly: 25p a minute
Orange pre-paid: 25p a minute
The cost of calling 0845 from mobile
Vodafone pay-monthly: 35p a minute
Vodafone pre-pay: 25p a minute
O2 pay-monthly: 20.4p a minute
O2 pre-paid: 25p a minute
Orange pay-monthly: 20.4p a minute
Orange pre-paid: 40p a minute

The cost of calling 0844 from mobile
Vodafone pay-monthly: 35p a minute
Vodafone pre-pay: 25p a minute
O2 pay-monthly: 20.4p a minute
O2 pre-paid: 25p a minute
Orange pay-monthly: 12.3p a minute
Orange pre-paid: 40p a minute

The cost of calling 0870 from mobile
Vodafone pay-monthly: 35p a minute
Vodafone pre-pay: 25p a minute
O2 pay-monthly: 20.4p a minute
O2 pre-paid: 25p a minute
Orange pay-monthly: 20.4p a minute
Orange pre-paid: 40p a minute


What’s the difference between an 0845 and 0844 number ?

After our last blog post “What does it cost to call an 0844 number ?” we got some questions relating to differences between 0845 and 0844 numbers. We thought we would share this via our blog as it’s obviously of interest.

Here’s some Q&A’s which should help you decide what’s right for you

What’s an 0845/0844 number ?
Both 0845 and 0844 are in a range classed as NTS (number translation services) and designed for businesses, government departments and ‘other entities’ using services like press1 at national level.

0845 are known as ‘local NTS’ because call rates are similar to local rates from a BT line.
0844 are known as ‘fixed rate NTS’ because rates are the same at any time of day or night.

Is 0845 or 0844 better for my business ?

Both 0844 and 0845 are widely used by all types of businesses. The fact that 0845 is slightly cheaper and sometimes bundled with free minutes means that the general public may favour calling 0845. However from our experience neither 0844 or 0845 have a ‘stigma’ which prevents calling (like the 0871 which is used to generate revenue share).

What’s the cost of calling an 0845 or 0844 number ?

BT rates at the time of posting are as follows but charges from other networks will vary.

0844 – 5.1p (Daytime) 5.1p (Evening) 5.1p (Weekend)
0845 – 4p (Daytime) 1p (Evening) 1p (Weekend)
(charges include VAT and are rounded to nearest 10th of a pence)

For comparison Virgin Media prices are

0845 – 10.2p (Daytime) 10.2p (Evening) 10.2p (Weekend)
0844 – 10.4p (Daytime) 10.4p (Evening) 10.4p (Weekend)

*note that some call plans will bundle destinations with free minutes

How much does 0845 and 0844 cost to call from my mobile ?

Each mobile operator dictates their own pricing to these number ranges and charges may vary based on your price plan. Cost per minute for 0844/0845 are normally between 20p and 40p per minute if not bundled with free minutes. Often call plan rates are printed on the reverse of your bill. If you are in doubt contact your mobile provider.

Are there any advantages or disadvantages of 0844/0845 ?

- 0844 and 0845 numbers are national so you can bring your number with you if you change location.
- 0844 numbers are generally not available when calling from abroad.
- Some pre-paid calling card providers block all calls to 08 numbers.
- 0845 numbers may be cheaper to call than a local geographic number, depending on calling parties operator and location.
- Calling from mobile may be expensive depending on calling parties operator and bundled plan.

Emergency Maintenance scheduled 15/06/2011 – 23:00

Emergency Maintenance is scheduled for the following window
Start: 15/06/2011 – 23:00
End: 16/06/2011 – 04:30
Duration: 5.5 Hours

During this window we expect there will be a total disturbance of 60 seconds to inbound calls.

What does it cost to call an 0844 number ?

A question we get asked at Press1 all the time is “what does it cost to call an 0844 number?”.

An 0844 number is known as a Fixed Rate non-geographic number. This means it’s the same price for the caller at any time of the week.

Ofcom (the telecom regulator) issue several price bands for the 0844 number range, the highest being the ’5p per minute’ band. This is by far the most common 0844 type in usage and the type we issue at press1.

This means that the caller always pays the fixed call price of 5.1p per minute when calling a press1 0844 number from anywhere in the UK on a BT landline. You, as the 0844 number holder, do not pay anything to receive the call.

Calls to an 0844 number from a standard BT landline line will cost the caller (including VAT):
5.1p (Daytime)
5.1p (Evening)
5.1p (Weekend)

(price correct at time of post – see http://www.bt.com/pricing/current/Call_Charges_boo/1632_d0e5.htm)

The price of calling from other providers (than BT) will depend on the individual operator and price plan, calls may cost more or less than BT.

It’s important to note that 0844 numbers MAY not be reachable from some countries abroad.